Terms of Sale and Return Policy

Return Authorization Required

All returns must be accompanied by a Return Authorization. We cannot process returns without this authorization.

Return Condition

Returned goods must be in new condition and in their original packaging. Please carefully inspect your merchandise upon receipt. We cannot accept returns for decorated, washed, or used garments under any circumstances. In the case of defective merchandise, please place tape over the flaw before returning, and we will be happy to issue a refund or exchange the item.

Refunds

You are entitled to a full refund for all unworn garments. However, please note that East London Printers (ELP) will not accept liability for damages or provide compensation beyond the order value.

Restocking Fee

Returns due to customer error will be subject to a 20% restocking fee. Additionally, all refused deliveries will incur a 15% restocking fee in addition to transportation charges.

Claims and Timeframe

Any claims for shortages, damages, or other issues must be made within 72 hours of receiving the merchandise. No returns will be accepted after 7 days from the date of delivery. It is the buyer’s responsibility to verify the accuracy of style, color, size, and quantity with the consignee before printing. East London Printers will not be responsible for discrepancies on orders received by parties other than the invoiced customer.