Terms of Sale and Return Policy
Return Authorization Required
All returns must be accompanied by a Return Authorization. We cannot process returns without this authorization.
Returned goods must be in new condition and in their original packaging. Please carefully inspect your merchandise upon receipt. We cannot accept returns for decorated, washed, or used garments under any circumstances. In the case of defective merchandise, please place tape over the flaw before returning, and we will be happy to issue a refund or exchange the item.
You are entitled to a full refund for all unworn garments. However, please note that East London Printers (ELP) will not accept liability for damages or provide compensation beyond the order value.
Returns due to customer error will be subject to a 20% restocking fee. Additionally, all refused deliveries will incur a 15% restocking fee in addition to transportation charges.
Claims and Timeframe
Any claims for shortages, damages, or other issues must be made within 72 hours of receiving the merchandise. No returns will be accepted after 7 days from the date of delivery. It is the buyer’s responsibility to verify the accuracy of style, color, size, and quantity with the consignee before printing. East London Printers will not be responsible for discrepancies on orders received by parties other than the invoiced customer.
Rush Orders, Express Service, and Same Day Service
Our standard lead time of 5 to 7 working days does not incur any extra charges. However, we understand that sometimes you may need your order sooner. In such cases, we offer rush orders, express service, and same-day service as premium options.
Please note that the pricing for these premium services will vary based on the urgency of your request and our current workload. Rush orders may be subject to a surcharge ranging from 30% to 50%, depending on the circumstances.
We highly recommend placing your order as early as possible to ensure the best service and lead time. This will enable us to accommodate your needs effectively.