Terms of sale, Returns policy
Terms of sale / Returns Policy /
What is your returns policy?
No returns will be accepted without a Return Authorisation.All goods must be returned in new condition and original packaging. Please inspect your merchandise on arrival,We cannot accept returns on decorated or washed or used garments under any circumstances. Defective merchandise must have tape placed over flaw before returning and we will happily refund or exchange the item..
Although you are entitled to a full refund when returning all of your garments unworn, Please also note that ELP will not accept any liability or damages or compensation lost as a result outside of your order value
Returns due to customer error will be subject to a restocking fee of 20%. All refused deliveries are subject to a 15% restocking fee in addition to transportation charges. All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. No goods will be accepted after 7 days from the date of delivery. , it is the responsibility of the buyer to verify accuracy of style, colour, size and quantity with the consignee prior to printing. East london printers will not be responsible for discrepancies on orders received by parties other than the invoiced customer.
Lead time is usually 5-7 Working Days
Rush orders / Express / Same day service:
Without extra charge our normal lead time is 5 to 7 working days, Please note that Same day and rush orders are a premium service and we charge up from 30% to 50% more depending on the urgency and what we have on at the time,
It is advisable that you place your order as soon as possible, So that we can offer you the best possible service for your lead time.
Although UPS offer a next day delivery service which is 95% reliable for most of the time, We do not advise using UPS as a next day delivery option.
If your delivery deadline is shorter than 72 hours, We strongly advise that you arrange your own collection from our shop or ask us to give you a quote for delivery via same day car on the day.
Customers that use UPS for rush orders do so at their own risk and we cannot be made liable for any UPS deliveries that arrive late as a result.