Terms of sale, Returns policy
Terms of sale / Returns Policy / Supplying your own garments.
What is your returns policy?
No returns will be accepted without a Return Authorisation.All goods must be returned in new condition and original packaging. Please inspect your merchandise on arrival,We cannot accept returns on decorated or washed or used garments under any circumstances. Defective merchandise must have tape placed over flaw before returning and we will happily refund or exchange the item..
Returns due to customer error will be subject to a restocking fee of 20%. All refused deliveries are subject to a 15% restocking fee in addition to transportation charges. All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. No goods will be accepted after 7 days from the date of delivery. , it is the responsibility of the buyer to verify accuracy of style, colour, size and quantity with the consignee prior to printing. East london printers will not be responsible for discrepancies on orders received by parties other than the invoiced customer.
Supplying your own garments for printing:
1. Make sure that your garments are unpackaged and flat (no creases or seems)
2. For screen printing , Your garments must not have an inner lining and be 1 layer only
3. your garments must be heat resistant and be able to withstand 170 degrees.
Supply us with spares
We ask that you supplies with 1 to 5 extra garments
(depending on the size of your job) as spares for the job. up to 5% more if your design is complex.
Losses or damages to your garments when you supply:
The garments we supply are suitable for printing and in the evint of a misprint we will replace any viable defects.
Please note that if you choose to use your own garments for printing , East london Printers cannot be made liable or refund any costs for any losses or damages that should incur in the event of a mis printed or damaged garment ,
We will however use our discretion to replace your garment with our nearest match ( Our discretion on this is final )
Lead time is usually 5-7 Working Days